Effective October 30, 2026
1. Age and ID
- You must be 21 or older to buy alcohol from us, in store, online, by phone or for delivery.
- We check a valid, unexpired government-issued photo ID (driver's license, state ID, passport or military ID) at pickup and at delivery, every time, whatever your age.
- As Connecticut law requires, we will not sell or hand over alcohol to anyone under 21, to anyone who appears intoxicated, or to anyone we believe is buying for someone under 21. We may refuse or cancel any order for these reasons.
2. Placing an order
- An online order or phone order is a request. It becomes an order only when we confirm it by phone, text or email.
- We may limit quantities, decline or cancel any order (for example, if an item is unavailable, a price was listed in error, or we cannot verify age or address). If we cancel, you are not charged.
- We do not substitute a different product without your OK.
3. Delivery timing
We deliver with our own staff, so timing depends on what you order and on our schedule that day. Delivery times are estimates, not guarantees.
| Your order | Usual timing |
|---|---|
| Everything in stock and a delivery slot open | Same day when possible. Not guaranteed. |
| Everything in stock (standard) | Within 24–48 hours of our confirmation |
| Any item not in stock that we order from a distributor | Up to 5 business days, after the distributor delivers to us |
Same-day delivery is something we try to offer, not a promise. It is possible only when every item is on our shelf, our delivery team has room in the vehicle, and a time slot is still open that day. If we can't deliver the same day, we will contact you and deliver within 24–48 hours.
- If part of your order is out of stock, we will call you. You can wait for the whole order, take the in-stock items now (a second delivery may carry a second fee), or remove the item.
- Business days are Monday to Friday, not counting holidays. We are closed on Thanksgiving, Christmas Day and New Year's Day, as Connecticut law requires.
- Weather, road conditions, distributor delays and holidays can push delivery back. We will tell you as soon as we know.
- Need it sooner? Our in-stock items are also on DoorDash, usually delivered within about an hour when DoorDash is available in your area.
4. Delivery area and fees
| Town | Delivery fee | Minimum order |
|---|---|---|
| West Hartford | $10 | $150 |
| Hartford, Avon, Farmington, Newington, Bloomfield | $15 | $150 |
- The minimum is the product total before tax, bottle deposits and the delivery fee.
- We do not ship, and we deliver only to the towns above.
- We deliver to a street address only, not to P.O. boxes, parks, parking lots, schools or other public places.
5. Receiving a delivery
- Someone 21 or older must be there to accept the delivery and show valid photo ID. For a gift, the recipient must be 21 or older and show ID.
- We never leave alcohol at the door, with a neighbor or unattended.
- If no one 21+ with valid ID is available, or the delivery is refused, the order comes back to the store. You can pick it up or rebook delivery; a new delivery fee applies to the second trip.
- Please check your order when it arrives. Tell the driver right away about any broken, leaking or missing item, or call us within 24 hours with a photo.
6. In-store and curbside pickup
- Order at tiltedbottles.com/shop or call 860-233-1241. We call or email when it's ready.
- In-stock pickup orders are held for 3 days after we tell you they're ready. After that, items may go back on the shelf.
- Curbside: call when you arrive and we'll bring it to your car. We still need to see ID.
- The person picking up must be 21 or older and show valid ID. If someone else is picking up, tell us their name when you order.
7. Prices and stock
- Online stock and prices come from our store register and update throughout the day, but they can change before we fill your order. All items are subject to availability.
- If a price was listed in error, we will tell you the correct price before you pay. You can then accept it or cancel.
- Prices do not include Connecticut sales tax, bottle and can deposits, or delivery fees. These are added when you pay.
- In-store sales and promotions may not apply to online, phone or DoorDash orders unless we say so.
- Photos and descriptions are for reference. Labels, vintages and packaging can change from what is shown.
8. Payment
- Nothing is charged on our website. You pay when you pick up in store or when your order is delivered.
- We accept cash and major credit and debit cards. We do not accept checks. Card payments at delivery must be made by the cardholder.
9. Returns and exchanges
All sales are final. Because of product safety and storage, we do not accept returns or exchanges on beer, wine, spirits or any other alcoholic beverage once it leaves our store or our delivery vehicle.
- If a bottle is broken, leaking or missing at delivery, tell the driver or call us within 24 hours with a photo and your receipt. If we confirm it, we will replace the item or refund that item.
- For a bottle you believe is faulty (for example, a wine that is corked), call us. Any replacement or credit is at the store's discretion and may require the bottle with most of its contents and the receipt.
- Special orders, gift-wrapped items and sale items are final sale.
10. Special orders
- Bottles we order in for you through Request a bottle usually arrive within 3–5 business days. We confirm the price and timing before ordering.
- Availability is up to our Connecticut distributors. Allocated or limited releases may not be available, and a confirmed item can still be shorted by the distributor. If that happens, we will tell you and you owe nothing.
- We may ask for payment in advance for special orders, especially large or unusual ones.
- We hold special orders for 7 days after we tell you they arrived. Special orders cannot be returned or canceled once we place the order with the distributor.
11. DoorDash orders
- Some of our in-stock items are available on DoorDash for faster delivery: Tilted Bottles on DoorDash.
- Orders placed on DoorDash are sold by us and delivered by DoorDash drivers. DoorDash's own terms, delivery area, hours, fees and ID checks apply to them.
- Prices, fees and item selection on DoorDash are set through DoorDash and may differ from our store and website.
- For a problem with a DoorDash order (late, missing or wrong items), contact DoorDash support through the app first. We will help where we can.
12. Privacy
- When you order, request a bottle or sign up for our email, we collect your name, phone, email and (for delivery) address. We use this only to fill your order, contact you about it and, if you opt in, send our weekly email.
- We do not sell or rent your information. We share it only with services that help us run the store (such as our email and website providers) or as the law requires.
- You can unsubscribe from our email at any time with the link at the bottom of every email, or ask us to update or delete your information by emailing tiltedbottlesct@gmail.com.
13. General
- We are not responsible for delays or failures caused by events outside our control, such as weather, road closures, power or internet outages, or distributor shortages.
- To the extent the law allows, our responsibility for any order is limited to the amount you paid for the items involved.
- These policies are governed by the laws of the State of Connecticut.
- We may update these policies at any time. The version posted on this page when you place your order applies to that order.
Questions
Call 860-233-1241 or email tiltedbottlesct@gmail.com. Tilted Bottles Wine, Beer & More, 10 Raymond Rd, West Hartford, CT 06107.
You must be 21 or older to purchase alcohol. Please enjoy responsibly.